By Rachel Paling
As an EFL teacher and a trainer in Neurolanguage Coaching, my senses are acutely switched on to how people react in certain situations, and over the past few weeks, I have had first hand experience of empathy really falling short of having the desired effect. The other evening, I was discussing empathy with my online group of language teachers from the neuroscientific perspective and one of my ladies actually asked me the question: “so, can empathetic feedback in fact be ineffective?” my answer was, “yes . . .
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